RoofReply is operated by Web Shinobi LLC. RoofReply provides an automated customer-care SMS system for participating roofing businesses. Homeowners initiate communication by calling or texting a RoofReply-powered number about a roofing service inquiry. If your call is missed, RoofReply may send a follow-up SMS on behalf of the roofing business to help gather information about your roofing needs and connect you with a representative.
Message frequency varies based on your conversation. Typically, you will receive a limited number of messages (up to 10) to gather basic information about your roofing inquiry. A human representative will follow up directly for any additional communication. SMS is customer-care and service related, not marketing or promotional messaging.
Message and data rates may apply depending on your mobile carrier and plan. RoofReply does not charge for SMS messages, but your carrier may apply standard messaging rates.
You can opt out of receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed. Other opt-out keywords include: UNSUBSCRIBE, CANCEL, END, QUIT.
If you have previously opted out and wish to receive messages again, you can reply START to resubscribe. Other opt-in keywords include: UNSTOP, SUBSCRIBE.
For help with our SMS service, reply HELP to any message or contact us at bernardo@roofreply.com. For questions about a specific roofing inquiry, please contact the roofing company directly.
We collect your phone number and the information you provide during SMS conversations (such as name, location, and roofing needs) solely to facilitate communication between you and the roofing contractor you contacted. This information is shared only with the specific roofing company you are communicating with and is not used for marketing purposes. Mobile information will not be sold or shared with third parties for promotional or marketing purposes.
Our SMS service is compatible with all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
Web Shinobi LLC
Operator of RoofReply
Email: bernardo@roofreply.com
Website: www.roofreply.com
Last updated: January 2026