Terms of Service

Services

RoofReply is the product and service name for AI-powered booking assistant services provided by Web Shinobi LLC for roof leak and storm repair contractors. Service details are provided in written proposals or agreements.

Payments

• Monthly subscription fees are billed in advance.
• You have 30 days after activation to request a refund under our 'More Booked Jobs' Guarantee if RoofReply doesn't increase your booked jobs.
• Refunds apply only to subscription fees paid.

Guarantee

Our 30-Day 'More Booked Jobs' Guarantee applies if RoofReply doesn't help you convert more leads into paying customers. Results vary by market, lead volume, and operations.

Use of Website

You may not misuse or attempt unauthorized access to this site.

SMS Communications

RoofReply includes automated SMS messaging to communicate with potential customers on behalf of participating roofing businesses. Homeowners may initiate communication by calling or texting a RoofReply-powered number about a roofing service inquiry, including missed-call follow-up. By calling or texting a RoofReply-powered number:

• You consent to receive automated SMS responses for customer-care and service purposes
• Message and data rates may apply based on your mobile carrier
• Message frequency varies based on your conversation
• You may opt out at any time by replying STOP
• You may reply HELP for help
• SMS is customer-care and service related, not marketing or promotional messaging

For contractors: You are responsible for ensuring your use of our SMS service complies with applicable laws and regulations. See our full SMS Terms & Disclosure.

Liability

We are not responsible for losses caused by hosting downtime, third-party platforms, or technical failures beyond our control.